Welcome Policyholders —
We're Here to Help!
Congratulations on your new health insurance coverage!
We’re thrilled to have you as part of the Health Insurance Coach family. This page is your go-to spot for answers to common questions and helpful resources to make the most of your new plan.
How to Best Use Your Insurance
Learn how to activate your benefits, schedule appointments, and access care.
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Check your welcome email from the insurance carrier for your digital ID card and coverage details.
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Most plans include access to nationwide PPO networks — confirm your providers are in-network.
Preferred Laboratories:
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Quest Diagnostics or
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LabCorp
Websites
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Policy Portal - access it here
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Find Your Provider (medical, dental, vision) by logging into your portal. Still having difficulty? Call us and we’ll help!
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Select in network providers for the best pricing.
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MD Live (where available)- 24/7 free doctor consultations and prescription service, over the phone or secured video call. Click here.
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Contacts
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MD Live 1-888-961-5181
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Customer Service 1-800-387-9027
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Upgrade Option 1-844-451-3427
Prescriptions
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OptumRx prescription network
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GoodRx is a helpful tool for finding low cost prescriptions. You can find it here.
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Talk to your pharmacy about ways to save.
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If you are prescribed a Specialty Drug please contact us so we can shop it for you.
Happy with our service?
Leave us a review or Refer a Friend!
We’d be so grateful if you’d leave us a quick review or refer a friend!
It helps others find us — and it means the world to our small team.
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🔧 Need Help?
Something Not Right?
We want to fix it. Please reach out so we can make it right.
Call or text: (BRB) Hi-COACH
Email: admin@HealthInsuranceCoach.com